Part VI Troubleshooting #
- 40 Help and documentation
- 41 Gathering system information for support
For a quick overview of all relevant system information of a machine, SUSE Linux Enterprise Desktop offers the
hostinfo
package. It also helps system administrators to check for tainted kernels (that are not supported) or any third-party packages installed on a machine.In case of problems, a detailed system report may be created with either the
supportconfig
command line tool or the YaST module. Both collect information about the system such as: current kernel version, hardware, installed packages, partition setup, and much more. The result is a TAR archive of files. After opening a Service Request (SR), you can upload the TAR archive to Global Technical Support. It helps to locate the issue you reported and to assist you in solving the problem.Additionally, you can analyze the
supportconfig
output for known issues to help resolve problems faster. For this purpose, SUSE Linux Enterprise Desktop provides both an appliance and a command line tool forSupportconfig Analysis
(SCA).- 42 Common problems and their solutions