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documentation.suse.com / SUSE Linux Enterprise Micro Documentation / Administration Guide / Troubleshooting
Applies to SUSE Linux Enterprise Micro 5.5

Part IV Troubleshooting

  • 11 Gathering system information for support
  • In case of problems, a detailed system report may be created with the supportconfig command-line tool. The tool will collect information about the system, such as the current kernel version, hardware, installed packages, partition setup, and much more. The result is a TAR archive of files. After opening a Service Request (SR), you can upload the TAR archive to Global Technical Support. It will help you to locate the reported issue and solve the problem.

    You can analyze the supportconfig output for known issues to help resolve problems faster.