Jump to contentJump to page navigation: previous page [access key p]/next page [access key n]
Applies to SUSE Linux Enterprise Server for SAP Applications 15 SP3

Preface Edit source

SUSE® Linux Enterprise Server for SAP Applications is the reference platform for the software development of SAP. It is optimized for SAP applications. This document provides detailed information about installing and customizing SUSE Linux Enterprise Server for SAP Applications.

SUSE Linux Enterprise High Availability Extension is also part of SUSE Linux Enterprise Server for SAP Applications.

1 Available documentation Edit source

Chapters in this manual contain links to additional documentation resources that are either available on the system or on the Internet.

Online documentation

For the latest updates to this guide, see https://documentation.suse.com/#sles-sap. Browse or download the documentation in various formats. You can find numerous whitepapers and other resources at the SUSE Linux Enterprise Server for SAP Applications resource library: https://www.suse.com/products/sles-for-sap/resource-library/.

Find the online documentation for other products at https://documentation.suse.com/.

Note
Note: Latest updates

The latest documentation updates are usually available in the English version of the documentation.

Release notes

For release notes, see https://www.suse.com/releasenotes/.

In your system

For offline use, find documentation in your installed system under /usr/share/doc. Many commands are also described in detail in their manual pages. To view them, run man, followed by a specific command name. If the man command is not installed on your system, install it with sudo zypper install man.

2 Giving feedback Edit source

We welcome feedback on, and contributions to, this documentation. There are several channels for this:

Service requests and support

For services and support options available for your product, see http://www.suse.com/support/.

To open a service request, you need a SUSE subscription registered at SUSE Customer Center. Go to https://scc.suse.com/support/requests, log in, and click Create New.

Bug reports

Report issues with the documentation at https://bugzilla.suse.com/. Reporting issues requires a Bugzilla account.

To simplify this process, you can use the Report Documentation Bug links next to headlines in the HTML version of this document. These preselect the right product and category in Bugzilla and add a link to the current section. You can start typing your bug report right away.

Contributions

To contribute to this documentation, use the Edit Source links next to headlines in the HTML version of this document. They take you to the source code on GitHub, where you can open a pull request. Contributing requires a GitHub account.

For more information about the documentation environment used for this documentation, see the repository's README at https://github.com/SUSE/doc-slesforsap.

Mail

You can also report errors and send feedback concerning the documentation to <>. Include the document title, the product version, and the publication date of the document. Additionally, include the relevant section number and title (or provide the URL) and provide a concise description of the problem.

3 Documentation conventions Edit source

The following notices and typographic conventions are used in this document:

  • /etc/passwd: Directory names and file names

  • PLACEHOLDER: Replace PLACEHOLDER with the actual value

  • PATH: An environment variable

  • ls, --help: Commands, options, and parameters

  • user: The name of user or group

  • package_name: The name of a software package

  • Alt, AltF1: A key to press or a key combination. Keys are shown in uppercase as on a keyboard.

  • File, File › Save As: menu items, buttons

  • AMD/Intel This paragraph is only relevant for the Intel 64/AMD64 architectures. The arrows mark the beginning and the end of the text block.

    IBM Z, POWER This paragraph is only relevant for the architectures IBM Z and POWER. The arrows mark the beginning and the end of the text block.

  • Chapter 1, Example chapter: A cross-reference to another chapter in this guide.

  • Commands that must be run with root privileges. Often you can also prefix these commands with the sudo command to run them as non-privileged user.

    root # command
    tux > sudo command
  • Commands that can be run by non-privileged users.

    tux > command
  • Notices

    Warning
    Warning: Warning notice

    Vital information you must be aware of before proceeding. Warns you about security issues, potential loss of data, damage to hardware, or physical hazards.

    Important
    Important: Important notice

    Important information you should be aware of before proceeding.

    Note
    Note: Note notice

    Additional information, for example about differences in software versions.

    Tip
    Tip: Tip notice

    Helpful information, like a guideline or a piece of practical advice.

  • Compact Notices

    Note

    Additional information, for example about differences in software versions.

    Tip

    Helpful information, like a guideline or a piece of practical advice.

4 Product life cycle and support Edit source

Different SUSE products have different product life cycles. To check the exact life cycle dates for SUSE Linux Enterprise Server for SAP Applications, see https://www.suse.com/lifecycle/.

4.1 Product life cycle and support offerings Edit source

Extended Service Pack Overlap Support (ESPOS)

Subscriptions for SUSE Linux Enterprise Server for SAP Applications include Extended Service Pack Overlap Support, which extends the overlap between the support periods of two consecutive service packs by three years. During this period, you receive support and all relevant maintenance updates under the terms of Long Term Service Pack Support (LTSS). This feature is only available with SUSE Linux Enterprise Server for SAP Applications.

Extended Service Pack Overlap Support allows you to perform service pack migrations within three and a half (3½) years instead of only six months. This enables you to schedule migrations more easily and perform testing before a migration under less restrictive time constraints.

At an additional cost, SUSE also offers Long Term Service Pack Support (LTSS). With LTSS, you receive support for a particular service pack after the ESPOS period ends. Since SUSE Linux Enterprise Server for SAP Applications includes one and a half (1½) years of general support and three years of ESPOS for each service pack, LTSS may only be offered for the last service pack. For more information about the life cycle of SUSE products, see:

SUSE Linux Enterprise Server Priority Support for SAP Applications

Subscriptions for SUSE Linux Enterprise Server for SAP Applications include SUSE Linux Enterprise Server Priority Support for SAP Applications, which offers technical support for SUSE Linux Enterprise Server for SAP Applications directly from SAP. The joint support infrastructure, provided by support engineers from SUSE Technical Support and SAP, is based upon SAP Resolve and offers seamless communication with both SAP and SUSE. This One Face to the Customer support model reduces complexity and lowers the total cost of ownership.

For more information, see SAP Note 1056161: SUSE Priority Support for SAP Applications (https://launchpad.support.sap.com/#/notes/1056161).

Important
Important: Life cycle and support for modules and extensions

Modules and extensions have a different life cycle than SLES-SAP and SUSE provides different support offerings for them:

  • Modules:

    • Life cycle.  Varies depending on the module.

    • Support.  Only up-to-date packages are supported. Support is included with your subscription for SUSE Linux Enterprise Server for SAP Applications. You do not need an additional registration key.

  • Extensions

    • Life cycle.  Releases are usually coordinated with SUSE Linux Enterprise Server for SAP Applications.

    • Support.  Support is available but not included with your subscription for SUSE Linux Enterprise Server for SAP Applications. You need an additional registration key.

  • Unsupported Extensions (PackageHub and SUSE Linux Enterprise Software Development Kit)

    • Life cycle.  Releases are usually coordinated with SUSE Linux Enterprise Server for SAP Applications.

    • Support.  There is no support beyond fixes for security and packaging issues. You do not need an additional registration key.

4.2 Support statement for SUSE Linux Enterprise Server for SAP Applications Edit source

To receive support, you need an appropriate subscription with SUSE. To view the specific support offerings available to you, go to https://www.suse.com/support/ and select your product.

The support levels are defined as follows:

L1

Problem determination, which means technical support designed to provide compatibility information, usage support, ongoing maintenance, information gathering and basic troubleshooting using available documentation.

L2

Problem isolation, which means technical support designed to analyze data, reproduce customer problems, isolate problem area and provide a resolution for problems not resolved by Level 1 or prepare for Level 3.

L3

Problem resolution, which means technical support designed to resolve problems by engaging engineering to resolve product defects which have been identified by Level 2 Support.

For contracted customers and partners, SUSE Linux Enterprise Server for SAP Applications is delivered with L3 support for all packages, except for the following:

  • Technology Previews

  • Sound, graphics, fonts and artwork

  • Packages that require an additional customer contract

  • Some packages shipped as part of the module Workstation Extension are L2-supported only.

  • Packages with names ending in -devel (containing header files and similar developer resources) will only be supported together with their main packages.

SUSE will only support the usage of original packages. That is, packages that are unchanged and not recompiled.

4.3 Technology previews Edit source

Technology previews are packages, stacks, or features delivered by SUSE to provide glimpses into upcoming innovations. Technology previews are included for your convenience to give you a chance to test new technologies within your environment. We would appreciate your feedback! If you test a technology preview, please contact your SUSE representative and let them know about your experience and use cases. Your input is helpful for future development.

Technology previews come with the following limitations:

  • Technology previews are still in development. Therefore, they may be functionally incomplete, unstable, or in other ways not suitable for production use.

  • Technology previews are not supported.

  • Technology previews may only be available for specific hardware architectures.

  • Details and functionality of technology previews are subject to change. As a result, upgrading to subsequent releases of a technology preview may be impossible and require a fresh installation.

  • Technology previews can be removed from a product at any time. SUSE does not commit to providing a supported version of such technologies in the future. This may be the case, for example, if SUSE discovers that a preview does not meet the customer or market needs, or does not comply with enterprise standards.

For an overview of technology previews shipped with your product, see the release notes at https://www.suse.com/releasenotes/x86_64/SLE-SAP/15-SP3/.

Print this page