Jump to contentJump to page navigation: previous page [access key p]/next page [access key n]
documentation.suse.com / SUSE Linux Enterprise Server Documentation / System Analysis and Tuning Guide / Preface
Applies to SUSE Linux Enterprise Server 15 SP6

Preface

  

1 Available documentation

  
Online documentation

Our documentation is available online at https://documentation.suse.com. Browse or download the documentation in various formats.

Note
Note: Latest updates

The latest updates are usually available in the English-language version of this documentation.

SUSE Knowledgebase

If you run into an issue, check out the Technical Information Documents (TIDs) that are available online at https://www.suse.com/support/kb/. Search the SUSE Knowledgebase for known solutions driven by customer need.

Release notes

For release notes, see https://www.suse.com/releasenotes/.

In your system

For offline use, the release notes are also available under /usr/share/doc/release-notes on your system. The documentation for individual packages is available at /usr/share/doc/packages.

Many commands are also described in their manual pages. To view them, run man, followed by a specific command name. If the man command is not installed on your system, install it with sudo zypper install man.

2 Improving the documentation

  

Your feedback and contributions to this documentation are welcome. The following channels for giving feedback are available:

Service requests and support

For services and support options available for your product, see https://www.suse.com/support/.

To open a service request, you need a SUSE subscription registered at SUSE Customer Center. Go to https://scc.suse.com/support/requests, log in, and click Create New.

Bug reports

Report issues with the documentation at https://bugzilla.suse.com/.

To simplify this process, click the Report an issue icon next to a headline in the HTML version of this document. This preselects the right product and category in Bugzilla and adds a link to the current section. You can start typing your bug report right away.

A Bugzilla account is required.

Contributions

To contribute to this documentation, click the Edit source document icon next to a headline in the HTML version of this document. This will take you to the source code on GitHub, where you can open a pull request.

A GitHub account is required.

Note
Note: Edit source document only available for English

The Edit source document icons are only available for the English version of each document. For all other languages, use the Report an issue icons instead.

For more information about the documentation environment used for this documentation, see the repository's README.

Mail

You can also report errors and send feedback concerning the documentation to <>. Include the document title, the product version, and the publication date of the document. Additionally, include the relevant section number and title (or provide the URL) and provide a concise description of the problem.

3 Documentation conventions

  

The following notices and typographic conventions are used in this document:

  • /etc/passwd: Directory names and file names

  • PLACEHOLDER: Replace PLACEHOLDER with the actual value

  • PATH: An environment variable

  • ls, --help: Commands, options, and parameters

  • user: The name of a user or group

  • package_name: The name of a software package

  • Alt, Alt–F1: A key to press or a key combination. Keys are shown in uppercase as on a keyboard.

  • File, File › Save As: menu items, buttons

  • AMD/Intel This paragraph is only relevant for the AMD64/Intel 64 architectures. The arrows mark the beginning and the end of the text block.

    IBM Z, POWER This paragraph is only relevant for the architectures IBM Z and POWER. The arrows mark the beginning and the end of the text block.

  • Chapter 1, “Example chapter”: A cross-reference to another chapter in this guide.

  • Commands that must be run with root privileges. You can also prefix these commands with the sudo command to run them as a non-privileged user: 

    # command
> sudo command

  • Commands that can be run by non-privileged users: 

    > command

  • Commands can be split into two or multiple lines by a backslash character (\) at the end of a line. The backslash informs the shell that the command invocation will continue after the end of the line: 

    > echo a b \
c d

  • A code block that shows both the command (preceded by a prompt) and the respective output returned by the shell: 

    > command
output

  • Notices

    Warning
    Warning: Warning notice

    Vital information you must be aware of before proceeding. Warns you about security issues, potential loss of data, damage to hardware, or physical hazards.

    Important
    Important: Important notice

    Important information you should be aware of before proceeding.

    Note
    Note: Note notice

    Additional information, for example about differences in software versions.

    Tip
    Tip: Tip notice

    Helpful information, like a guideline or a piece of practical advice.

  • Compact Notices

    Note

    Additional information, for example about differences in software versions.

    Tip

    Helpful information, like a guideline or a piece of practical advice.

4 Support

  

Find the support statement for SUSE Linux Enterprise Server and general information about technology previews below. For details about the product lifecycle, see https://www.suse.com/lifecycle.

If you are entitled to support, find details on how to collect information for a support ticket at https://documentation.suse.com/sles-15/html/SLES-all/cha-adm-support.html.

4.1 Support statement for SUSE Linux Enterprise Server

  

To receive support, you need an appropriate subscription with SUSE. To view the specific support offers available to you, go to https://www.suse.com/support/ and select your product.

The support levels are defined as follows:

L1

Problem determination, which means technical support designed to provide compatibility information, usage support, ongoing maintenance, information gathering and basic troubleshooting using available documentation.

L2

Problem isolation, which means technical support designed to analyze data, reproduce customer problems, isolate a problem area and provide a resolution for problems not resolved by Level 1 or prepare for Level 3.

L3

Problem resolution, which means technical support designed to resolve problems by engaging engineering to resolve product defects which have been identified by Level 2 Support.

For contracted customers and partners, SUSE Linux Enterprise Server is delivered with L3 support for all packages, except for the following:

  • Technology previews.

  • Sound, graphics, fonts, and artwork.

  • Packages that require an additional customer contract.

  • Some packages shipped as part of the module Workstation Extension are L2-supported only.

  • Packages with names ending in -devel (containing header files and similar developer resources) will only be supported together with their main packages.

SUSE will only support the usage of original packages. That is, packages that are unchanged and not recompiled.

4.2 Technology previews

  

Technology previews are packages, stacks, or features delivered by SUSE to provide glimpses into upcoming innovations. Technology previews are included for your convenience to give you a chance to test new technologies within your environment. We would appreciate your feedback. If you test a technology preview, please contact your SUSE representative and let them know about your experience and use cases. Your input is helpful for future development.

Technology previews have the following limitations:

  • Technology previews are still in development. Therefore, they may be functionally incomplete, unstable, or otherwise not suitable for production use.

  • Technology previews are not supported.

  • Technology previews may only be available for specific hardware architectures.

  • Details and functionality of technology previews are subject to change. As a result, upgrading to subsequent releases of a technology preview may be impossible and require a fresh installation.

  • SUSE may discover that a preview does not meet customer or market needs, or does not comply with enterprise standards. Technology previews can be removed from a product at any time. SUSE does not commit to providing a supported version of such technologies in the future.

For an overview of technology previews shipped with your product, see the release notes at https://www.suse.com/releasenotes.