A Support #
Find the support statement for SUSE Linux Enterprise and general information about technology previews below. For details about the product lifecycle, see https://www.suse.com/lifecycle.
If you are entitled to support, find details on how to collect information for a support ticket at https://documentation.suse.com/sles-15/html/SLES-all/cha-adm-support.html.
A.1 Support statement for SUSE Linux Enterprise #
To receive support, you need an appropriate subscription with SUSE. To view the specific support offerings available to you, go to https://www.suse.com/support/ and select your product.
The support levels are defined as follows:
- L1
Problem determination, which means technical support designed to provide compatibility information, usage support, ongoing maintenance, information gathering and basic troubleshooting using available documentation.
- L2
Problem isolation, which means technical support designed to analyze data, reproduce customer problems, isolate problem area and provide a resolution for problems not resolved by Level 1 or prepare for Level 3.
- L3
Problem resolution, which means technical support designed to resolve problems by engaging engineering to resolve product defects which have been identified by Level 2 support.
For contracted customers and partners, SUSE Linux Enterprise is delivered with L3 support for all packages, except for the following:
Technology previews.
Sound, graphics, fonts, and artwork.
Packages that require an additional customer contract.
Some packages shipped as part of the module Workstation Extension are L2-supported only.
Packages with names ending in -devel (containing header files and similar developer resources) will only be supported together with their main packages.
SUSE will only support the usage of original packages. That is, packages that are unchanged and not recompiled.
A.2 Technology previews #
Technology previews are packages, stacks, or features delivered by SUSE to provide glimpses into upcoming innovations. Technology previews are included for your convenience to give you a chance to test new technologies within your environment. We would appreciate your feedback! If you test a technology preview, please contact your SUSE representative and let them know about your experience and use cases. Your input is helpful for future development.
Technology previews have the following limitations:
Technology previews are still in development. Therefore, they may be functionally incomplete, unstable, or in other ways not suitable for production use.
Technology previews are not supported.
Technology previews may only be available for specific hardware architectures.
Details and functionality of technology previews are subject to change. As a result, upgrading to subsequent releases of a technology preview may be impossible and require a fresh installation.
SUSE may discover that a preview does not meet customer or market needs, or does not comply with enterprise standards. Technology previews can be removed from a product at any time. SUSE does not commit to providing a supported version of such technologies in the future.
For an overview of technology previews shipped with your product, see the release notes at https://www.suse.com/releasenotes/x86_64/public-cloud.