Applies to SUSE Linux Enterprise

B Geographical availability #

SUSE offers 24x7 priority support for the PAYG versions of the following products:

SUSE Linux Enterprise Micro
SUSE Manager
Rancher Prime
NeuVector Prime

You can transact priority support through the Amazon Web Services and Microsoft Azure marketplaces, where you will see two different listings: EU and UK only and non-EU and non-UK only. Two listings are needed as there are different regulations to comply with, but the images and the support offering are identical. Select the correct listing for your organization's CSP account.

Important: Other countries

If the billing or tax address of your organization's CSP account is located in a country not listed below, you currently cannot transact priority support through the CSP's marketplaces.

SUSE is committed to making priority support available in more countries. In the meantime, you can still use SUSE PAYG products with regular support from the CSP. If you want support by SUSE, use a BYOS version.

B.1 Amazon Web Services #

To select the correct listing, check the tax address of your organization's AWS account. For more information, refer to https://aws.amazon.com/tax-help/location.

Countries that can transact SUSE Priority Support through the AWS Marketplace #

Australia (AU): non-EU and non-UK
Austria (AT): EU and UK
Bangladesh (BD): non-EU and non-UK
Belgium (BE): EU and UK
Bulgaria (BG): EU and UK
Cameroon (CM): non-EU and non-UK
Canada (CA): non-EU and non-UK
Chile (CL): non-EU and non-UK
Croatia (HR): EU and UK
Cyprus (CY): EU and UK
Czech Republic (CZ): EU and UK
Denmark (DK): EU and UK
Egypt (EG): EU and UK
Estonia (EE): EU and UK
Finland (FI): EU and UK
France (FR): EU and UK
Germany (DE): EU and UK
Greece (GR): EU and UK
Hungary (HU): EU and UK
India (IN): non-EU and non-UK
Indonesia (ID): non-EU and non-UK
Ireland (IE): EU and UK
Isle of Man (IM): EU and UK
Italy (IT): EU and UK
Kenya (KE): EU and UK
Korea, Republic of (KR): non-EU and non-UK
Latvia (LV): EU and UK
Lithuania (LT): EU and UK
Luxembourg (LU): EU and UK
Malaysia (MY): non-EU and non-UK
Malta (MT): EU and UK
Netherlands (NL): EU and UK
New Zealand (NZ): non-EU and non-UK
Norway (NO): EU and UK
Poland (PL): EU and UK
Portugal (PT): EU and UK
Romania (RO): EU and UK
Russian Federation (RU): non-EU and non-UK
Saudi Arabia, Kingdom of (SA): non-EU and non-UK
Singapore (SG): non-EU and non-UK
Slovakia (SK): EU and UK
Slovenia (SI): EU and UK
Spain (ES): EU and UK
Sweden (SE): EU and UK
Taiwan, Province of China (TW): non-EU and non-UK
Turkey (TR): EU and UK
United Arab Emirates (AE): EU and UK
United Kingdom (GB): EU and UK
United States (US): non-EU and non-UK
Viet Nam (VN): non-EU and non-UK

B.2 Microsoft Azure #

To select the correct listing, check the sold to address of your organization's Microsoft Azure account. For more information, refer to https://learn.microsoft.com/azure/cost-management-billing/manage/change-azure-account-profile.

Note: EU and UK

SUSE is currently working on making priority support available in the European Union and the United Kingdom.

Countries that can transact SUSE Priority Support through the Microsoft Azure Marketplace #

Armenia (AM): EU and UK
Australia (AU): non-EU and non-UK
Austria (AT): EU and UK
Canada (CA): non-EU and non-UK
Belarus (BY): EU and UK
Belgium (BE): EU and UK
Bulgaria (BG): EU and UK
Chile (CL): non-EU and non-UK
Colombia (CO): non-EU and non-UK
Croatia (HR): EU and UK
Cyprus (CY): EU and UK
Czech Republic (CZ): EU and UK
Denmark (DK): EU and UK
Estonia (EE): EU and UK
Finland (FI): EU and UK
France (FR): EU and UK
Germany (DE): EU and UK
Greece (GR): EU and UK
Hungary (HU): EU and UK
Iceland (IS): EU and UK
India (IN): non-EU and non-UK
Indonesia (ID): non-EU and non-UK
Ireland (IE): EU and UK
Italy (IT): EU and UK
Kenya (KE): EU and UK
Korea, Republic of (KR): non-EU and non-UK
Latvia (LV): EU and UK
Liechtenstein (LI): EU and UK
Lithuania (LT): EU and UK
Luxembourg (LU): EU and UK
Malaysia (MY): non-EU and non-UK
Malta (MT): EU and UK
Monaco (MC): EU and UK
Netherlands (NL): EU and UK
New Zealand (NZ): non-EU and non-UK
Nigeria (NG): EU and UK
Norway (NO): EU and UK
Poland (PL): EU and UK
Portugal (PT): EU and UK
Puerto Rico (PR): EU and UK
Saudi Arabia, Kingdom of (SA): non-EU and non-UK
Serbia (RS): EU and UK
Singapore (SG): non-EU and non-UK
Slovakia (SK): EU and UK
Slovenia (SI): EU and UK
South Africa (ZA): EU and UK
Spain (ES): EU and UK
Sweden (SE): EU and UK
Switzerland (CH): EU and UK
Taiwan, Province of China (TW): non-EU and non-UK
Thailand (TH): non-EU and non-UK
Turkey (TR): EU and UK
United States (US): non-EU and non-UK