20 Reporting an Issue #

SUSE customers with registered SUSE Linux Enterprise Server for SAP applications 15 (SP3 or higher) distributions can report Trento issues either directly in the SUSE Customer Center or through the corresponding vendor, depending on their licensing model. Problems must be reported under SUSE Linux Enterprise Server for SAP applications 15 and component trento.

When opening a support case for Trento, provide the relevant deployment option for Trento Server: Kubernetes, systemd or containerized.

In case of a Kubernetes deployment, provide the output of the Trento support plugin and the scenario dump, as explained in section Chapter 21, Problem Analysis.

In case of a systemd deployment, provide the status and the journal of the trento-web and trento-wanda services.

In case of a containerized deployment, provide the logs of the trento-web and trento-wanda containers. Use docker ps to retrieve the IDs of both containers, then docker logs CONTAINER_ID to retrieve the corresponding logs.

For issues with a particular Trento Agent, or a component discovered by a particular Trento Agent, also provide the following:

status of the Trento Agent
journal of the Trento Agent
output of the command supportconfig in the Trento Agent host. See https://documentation.suse.com/sles/html/SLES-all/cha-adm-support.html#sec-admsupport-cli for information on how to run this command from command line.