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documentation.suse.com / Documentação do SUSE Enterprise Storage 7.1 / Troubleshooting Guide / Troubleshooting the Ceph Dashboard
Applies to SUSE Enterprise Storage 7.1

10 Troubleshooting the Ceph Dashboard

10.1 Locating the Ceph Dashboard

If you are unsure of the location of the Ceph Dashboard, run the following command:

cephuser@adm > ceph mgr services | grep dashboard
"dashboard": "https://host:port"

The command returns the URL where the Ceph Dashboard is located: (https://host:port/)

10.2 Accessing the Ceph Dashboard

If you are unable to access the Ceph Dashboard, run through the following commands.

  1. Verify the Ceph Dashboard module is enabled:

    cephuser@adm > ceph mgr module ls
  2. Ensure the Ceph Dashboard module is listed in the enabled_modules section. Example snipped output from the ceph mgr module ls command:

          "always_on_modules": [
          "enabled_modules": [
          "disabled_modules": [
  3. If it is not listed, activate the module with the following command:

    cephuser@adm > ceph mgr module enable dashboard
  4. Check the Ceph Manager log file for any errors. To do this, first you will need the name of the Ceph Manager daemon. Find this with the cephadm ls command. It will return output similar to the following snippet:

    { ... ,
        "style": "cephadm:v1",
        "name": "mgr.master.jqxsqf",
        "fsid": "f09a96d0-2a55-11eb-a87b-525400c955e8",

    You can then use the name given by the command above to view the log file:

    cephuser@adm > cephadm logs --name mgr.master.jqxsqf -- -f
  5. Ensure the SSL/TSL support is configured properly:

    cephuser@adm > ceph config-key get mgr/dashboard/key
    cephuser@adm > ceph config-key get mgr/dashboard/crt
  6. Verify the self-signed certificate exists. If not, run:

    cephuser@adm > ceph dashboard create-self-signed-cert

    See Seção 10.1.1, “Criando certificados autoassinados” for more information on self-signed certificates or Seção 10.1.2, “Usando certificados assinados por CA” for information on self-signed certificates by CA.

10.3 Troubleshooting logging into the Ceph Dashboard

If you are unable to log into the Ceph Dashboard and you receive the following error, run through the procedural checks below:

Failed to execute login
Figure 10.1: Failed to execute login
  1. Check that your user credentials are correct. If you are seeing the notification message above when trying to log into the Ceph Dashboard, it is likely you are using the wrong credentials. Double check your username and password, and ensure the caps lock key is not enabled by accident.

  2. If your user credentials are correct, but you are experiencing the same error, check that the user account exists:

    cephuser@adm > ceph dashboard ac-user-show USERNAME

    This command returns your user data. If the user does not exist, it will print:

    Error ENOENT: User USERNAME does not exist

    In this case, you will need to create the user. See Seção 11.2, “Gerenciando contas dos usuários” for more information on user accounts.

  3. Check if the user is enabled:

    cephuser@adm > ceph dashboard ac-user-show USERNAME {..., "enabled": true, ..}

    Check if enabled is set to true for your user. If not the user is not enabled, run:

    cephuser@adm > ceph dashboard ac-user-enable USERNAME

10.4 Determining if a Ceph Dashboard feature is not working

When an error occurs on the backend, you will usually receive an error notification on the frontend. Run through the following scenarios to debug.

  1. Check the Ceph Dashboard/mgr logfile(s) for any errors. These can be identified by searching for keywords, such as 500 Internal Server Error, followed by traceback. The end of a traceback contains more details about what exact error occurred.

  2. Check your web browser's Javascript Console for any errors.

10.5 Ceph Dashboard logs

10.5.1 Debugging the Ceph Dashboard flag

With this flag enabled, traceback of errors are included in backend responses.

To enable this flag via the Ceph Dashboard, navigate from Cluster to Manager modules. Select Dashboard module and click the edit button. Click the debug checkbox and update.

To enable via the CLI, run the following command:

cephuser@adm > ceph dashboard debug enable

Activating the debug flag temporarily causes a HEALTH_WARN cluster state.

10.5.2 Setting logging level of Ceph Dashboard module

Setting the logging level to debug makes the log more verbose and helpful for debugging.

  1. Increase the logging level of manager daemons:

    cephuser@adm > ceph tell mgr config set debug_mgr 20
  2. Adjust the logging level of the Ceph Dashboard module via the Ceph Dashboard or CLI:

    • Navigate from Cluster to Manager modules. Select Dashboard module and click the edit button. Modify the log_level configuration.

    • To adjust via the CLI, run the following command:

      cephuser@adm > bin/ceph config set mgr mgr/dashboard/log_level debug

10.6 Adding exceptions for self-signed SSL certificates in the Ceph Dashboard

The Web browser shows an error page when accessing any embedded Grafana pages using self-signed SSL certificates. Most browsers do not display the button to add an exception for those pages.

Follow the next steps to add the exception.

  1. Open the frame in a separate browser tab to add an exception.

    For example, open the context menu by clicking the right mouse button and select the menu This Frame › Open Frame in New Tab.

  2. In the new opened browser tab, press the Advanced button followed by the Accept the risk and continue button.

  3. Finally, reload the Ceph Dashboard page to see the embedded Grafana pages.