1 Reporting software problems #
If you come across a problem when running SUSE Enterprise Storage 7.1
related to some of its components, such as Ceph or Object Gateway, report the
problem to SUSE Technical Support. The recommended way is with the
supportconfig
utility.
Because supportconfig
is modular software, make sure that
the supportutils-plugin-ses
package is installed.
>
rpm -q supportutils-plugin-ses
If it is missing on the Ceph server, install it with:
#
zypper ref && zypper in supportutils-plugin-ses
supportutils-plugin-ses
will try to capture as much
useful information as it can about both the Ceph cluster as a whole, and
about the host on which it is running. Some information, including the
Ceph daemon's status, podman
image information,
rpm
verification and some relevant configuration data
will be saved to the plugin-ses.txt
file inside the
supportconfig
tar
archive. A lot
more information, including overall cluster status, logs, and diagnostic
data for each currently running Ceph daemon will be saved to files in the
Ceph subdirectory inside the supportconfig tar archive.
When supportconfig
is run on an Admin Node, it will be able to
capture the overall status of the entire cluster. For example, ceph
status
and ceph health
. If the
ceph.conf
file and admin keyring are not present, it
will not be able to capture overall cluster status, but still capture
diagnostic data for each currently running Ceph daemon.
In general, when using supportconfig
, you will want to run
it on an admin node (to ensure the overall cluster status is captured), as
well as on any other nodes that are experiencing problems, to ensure it
captures diagnostic data for anything and everything that may be relevant.
Although you can use supportconfig
on the command line, we
recommend using the related YaST module. Find more information about
supportconfig
in
https://documentation.suse.com/sles/15-SP3/html/SLES-all/cha-adm-support.html#sec-admsupport-supportconfig.