18 Printer Operation #

After having performed a default installation of SUSE Linux Enterprise Server, SuSEfirewall2 is active and the network interfaces are configured to be in the External Zone which blocks incoming traffic. More information about the SuSEfirewall2 configuration is available in Section 16.4, “SuSEfirewall2” and at https://en.opensuse.org/SDB:CUPS_and_SANE_Firewall_settings.

CUPS servers regularly announce the availability and status information of shared printers over the network. Clients can access this information to display a list of available printers in printing dialogs, for example. This is called “browsing”.

CUPS servers announce their print queues over the network either via the traditional CUPS browsing protocol or via Bonjour/DND-SD. To be able to browse network print queues, the service cups-browsed needs to run on all clients that print via CUPS servers. cups-browsed is not started by default. To start it for the active session, use sudo systemctl start cups-browsed. To ensure it is automatically started after booting, enable it with sudo systemctl enable cups-browsed on all clients.

In case browsing does not work after having started cups-browsed, the CUPS server(s) probably announce the network print queues via Bonjour/DND-SD. In this case you need to additionally install the package avahi and start the associated service with sudo systemctl start avahi-daemon on all clients.

The YaST printer configuration sets up the queues for CUPS using the PPD files installed in /usr/share/cups/model. To find the suitable PPD files for the printer model, YaST compares the vendor and model determined during hardware detection with the vendors and models in all PPD files. For this purpose, the YaST printer configuration generates a database from the vendor and model information extracted from the PPD files.

The configuration using only PPD files and no other information sources has the advantage that the PPD files in /usr/share/cups/model can be modified freely. For example, if you have PostScript printers the PPD files can be copied directly to /usr/share/cups/model (if they do not already exist in the manufacturer-PPDs or OpenPrintingPPDs-postscript packages) to achieve an optimum configuration for your printers.

Additional PPD files are provided by the following packages:

These printers do not support any common printer language and can only be addressed with special proprietary control sequences. Therefore they can only work with the operating system versions for which the manufacturer delivers a driver. GDI is a programming interface developed by Microsoft* for graphics devices. Usually the manufacturer delivers drivers only for Windows, and since the Windows driver uses the GDI interface these printers are also called GDI printers. The actual problem is not the programming interface, but that these printers can only be addressed with the proprietary printer language of the respective printer model.

Some GDI printers can be switched to operate either in GDI mode or in one of the standard printer languages. See the manual of the printer whether this is possible. Some models require special Windows software to do the switch (note that the Windows printer driver may always switch the printer back into GDI mode when printing from Windows). For other GDI printers there are extension modules for a standard printer language available.

Some manufacturers provide proprietary drivers for their printers. The disadvantage of proprietary printer drivers is that there is no guarantee that these work with the installed print system or that they are suitable for the various hardware platforms. In contrast, printers that support a standard printer language do not depend on a special print system version or a special hardware platform.

Instead of spending time trying to make a proprietary Linux driver work, it may be more cost-effective to purchase a printer which supports a standard printer language (preferably PostScript). This would solve the driver problem once and for all, eliminating the need to install and configure special driver software and obtain driver updates that may be required because of new developments in the print system.

If the manufacturer-PPDs or OpenPrintingPPDs-postscript packages do not contain a suitable PPD file for a PostScript printer, it should be possible to use the PPD file from the driver CD of the printer manufacturer or download a suitable PPD file from the Web page of the printer manufacturer.

If the PPD file is provided as a zip archive (.zip) or a self-extracting zip archive (.exe), unpack it with unzip. First, review the license terms of the PPD file. Then use the cupstestppd utility to check if the PPD file complies with “Adobe PostScript Printer Description File Format Specification, version 4.3.” If the utility returns “FAIL,” the errors in the PPD files are serious and are likely to cause major problems. The problem spots reported by cupstestppd should be eliminated. If necessary, ask the printer manufacturer for a suitable PPD file.

For the print system, the print job is completed when the CUPS back-end completes the data transfer to the recipient (printer). If further processing on the recipient fails (for example, if the printer is not able to print the printer-specific data) the print system does not notice this. If the printer cannot print the printer-specific data, select a PPD file that is more suitable for the printer.

If the data transfer to the recipient fails entirely after several attempts, the CUPS back-end, such as USB or socket, reports an error to the print system (to cupsd). The back-end determines how many unsuccessful attempts are appropriate until the data transfer is reported as impossible. As further attempts would be in vain, cupsd disables printing for the respective queue. After eliminating the cause of the problem, the system administrator must re-enable printing with the command cupsenable.

If a CUPS network server broadcasts its queues to the client hosts via browsing and a suitable local cupsd is active on the client hosts, the client cupsd accepts print jobs from applications and forwards them to the cupsd on the server. When cupsd on the server accepts a print job, it is assigned a new job number. Therefore, the job number on the client host is different from the job number on the server. As a print job is usually forwarded immediately, it cannot be deleted with the job number on the client host This is because the client cupsd regards the print job as completed when it has been forwarded to the server cupsd.

To delete the print job on the server, use a command such as lpstat -h cups.example.com -o to determine the job number on the server. This assumes that the server has not already completed the print job (that is, sent it completely to the printer). Use the obtained job number to delete the print job on the server as follows:

cancel -h cups.example.com QUEUE-JOBNUMBER

If you switch the printer off or shut down the computer during the printing process, print jobs remain in the queue. Printing resumes when the computer (or the printer) is switched back on. Defective print jobs must be removed from the queue with cancel.

If a print job is corrupted or an error occurs in the communication between the host and the printer, the printer cannot process the data correctly and prints numerous sheets of paper with unintelligible characters. To fix the problem, follow these steps:

Use the following generic procedure to locate problems in CUPS:

In-depth information about printing on SUSE Linux is presented in the openSUSE Support Database at https://en.opensuse.org/Portal:Printing. Solutions to many specific problems are presented in the SUSE Knowledgebase (https://www.suse.com/support/). Locate the relevant articles with a text search for CUPS.