Part XI Troubleshooting #
This section provides guidance to diagnose and resolve common issues with SUSE Telco Cloud deployments and operations. It covers various topics, offering component-specific troubleshooting steps, key tools, and relevant log locations.
- 68 General Troubleshooting Principles
Before diving into component-specific issues, consider these general principles:
- 69 Troubleshooting Kiwi
Kiwi is used to generate updated SUSE Linux Micro images to be used with Edge Image Builder.
- 70 Troubleshooting Edge Image Builder (EIB)
EIB is used to create custom SUSE Telco Cloud images.
- 71 Troubleshooting Edge Networking (NMC)
NMC is injected on SL Micro EIB images to configure the network of the Edge hosts at boot time via combustion. It is also being executed on the Metal3 workflow as part of the inspection process. Issues can happen when the host is being booted for the first time or on the Metal3 inspection process.
- 72 Troubleshooting Directed-network provisioning
Directed-network provisioning scenarios involve using Metal3 and CAPI elements to provision the Downstream cluster. It also includes EIB to create an OS image. Issues can happen when the host is being booted for the first time or during the inspection or provisioning processes.
- 73 Troubleshooting Other components
Other SUSE Telco Cloud components troubleshooting guides can be consulted on their official documentation:
- 74 Collecting Diagnostics for Support
When contacting SUSE Support, providing comprehensive diagnostic information is crucial.