46 Support #

Before contacting support to help you with a problem on your cloud, it is strongly recommended that you gather as much information about your system and the problem as possible. For this purpose, SUSE OpenStack Cloud ships with a tool called supportconfig. It gathers system information such as the current kernel version being used, the hardware, RPM database, partitions, and other items. supportconfig also collects the most important log files, making it easier for the supporters to identify and solve your problem.

It is recommended to always run supportconfig on the CLM Server and on the Control Node(s). If a Compute Node or a Storage Node is part of the problem, run supportconfig on the affected node as well. For details on how to run supportconfig, see https://documentation.suse.com/sles/15-SP1/single-html/SLES-admin/#cha-adm-support.