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ContentsContents
Deployment Guide using Cloud Lifecycle Manager
  1. I Planning an Installation using Cloud Lifecycle Manager
    1. 1 Registering SLES
    2. 2 Hardware and Software Support Matrix
    3. 3 Recommended Hardware Minimums for the Example Configurations
    4. 4 High Availability
  2. II Cloud Lifecycle Manager Overview
    1. 5 Input Model
    2. 6 Configuration Objects
    3. 7 Other Topics
    4. 8 Configuration Processor Information Files
    5. 9 Example Configurations
    6. 10 Modifying Example Configurations for Compute Nodes
    7. 11 Modifying Example Configurations for Object Storage using Swift
    8. 12 Alternative Configurations
  3. III Pre-Installation
    1. 13 Overview
    2. 14 Pre-Installation Checklist
    3. 15 Installing the Cloud Lifecycle Manager server
    4. 16 Installing and Setting Up an SMT Server on the Cloud Lifecycle Manager server (Optional)
    5. 17 Software Repository Setup
    6. 18 Boot from SAN and Multipath Configuration
  4. IV Cloud Installation
    1. 19 Overview
    2. 20 Preparing for Stand-Alone Deployment
    3. 21 Installing with the Install UI
    4. 22 Using Git for Configuration Management
    5. 23 Installing a Stand-Alone Cloud Lifecycle Manager
    6. 24 Installing Mid-scale and Entry-scale KVM
    7. 25 DNS Service Installation Overview
    8. 26 Magnum Overview
    9. 27 Installing ESX Computes and OVSvAPP
    10. 28 Integrating NSX for vSphere
    11. 29 Installing Baremetal (Ironic)
    12. 30 Installation for SUSE OpenStack Cloud Entry-scale Cloud with Swift Only
    13. 31 Installing SLES Compute
    14. 32 Installing manila and Creating manila Shares
    15. 33 Installing SUSE CaaS Platform heat Templates
    16. 34 Installing SUSE CaaS Platform v4 using terraform
    17. 35 Integrations
    18. 36 Troubleshooting the Installation
    19. 37 Troubleshooting the ESX
  5. V Post-Installation
    1. 38 Post Installation Tasks
    2. 39 UI Verification
    3. 40 Installing OpenStack Clients
    4. 41 Configuring Transport Layer Security (TLS)
    5. 42 Configuring Availability Zones
    6. 43 Configuring Load Balancer as a Service
    7. 44 Other Common Post-Installation Tasks
  6. VI Support
    1. 45 FAQ
    2. 46 Support
    3. 47 Applying PTFs (Program Temporary Fixes) Provided by SUSE L3 Support
    4. 48 Testing PTFs (Program Temporary Fixes) on a Single Node
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Applies to SUSE OpenStack Cloud 9

46 Support Edit source

Before contacting support to help you with a problem on your cloud, it is strongly recommended that you gather as much information about your system and the problem as possible. For this purpose, SUSE OpenStack Cloud ships with a tool called supportconfig. It gathers system information such as the current kernel version being used, the hardware, RPM database, partitions, and other items. supportconfig also collects the most important log files, making it easier for the supporters to identify and solve your problem.

It is recommended to always run supportconfig on the CLM Server and on the Control Node(s). If a Compute Node or a Storage Node is part of the problem, run supportconfig on the affected node as well. For details on how to run supportconfig, see https://documentation.suse.com/sles/15-SP1/single-html/SLES-admin/#cha-adm-support.

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