Billing - Products
1. How do I migrate an existing SUSE Multi-Linux Manager BYOS instance to the PAYG - Pay-as-you-go version?
Currently, it is not possible to migrate an existing instance to the PAYG version.
Customers can simply deploy a new SUSE Multi-Linux Manager PAYG instance from the cloud marketplace and re-onboard all instances using the standard process.
2. How do I get support?
It is simple to open a support case with SUSE for SUSE Multi-Linux Manager PAYG.
Create a ‘supportconfig’ via SUSE Multi-Linux Manager PAYG instance CLI and upload the output to the SUSE Customer Center (SCC) at the following link:
Providing marketplace billing is active, a support case will be opened.
3. Are there any differences between the SUSE Multi-Linux Manager PAYG product on the cloud marketplaces compared to the versions I can run in my own data center?
The SUSE Multi-Linux Manager PAYG product available in the cloud marketplace is the same product, with similar functionality that you would run on-premises or with a manual installation.
The only exceptions being the ability to bill via the cloud marketplace and connect to the SUSE Update Infrastructure for SUSE Multi-Linux Manager product updates.
It is also worth checking the list of supported client operating systems to ensure your needs are met.
4. Does the SUSE Multi-Linux Manager PAYG instance need to run 24/7?
It is recommended that the SUSE Multi-Linux Manager instance always remains active.
5. How do I get fixes and updates for SUSE Multi-Linux Manager PAYG? Do I need a subscription key?
SUSE Multi-Linux Manager PAYG, when deployed via the cloud marketplace will automatically connect to the SUSE Update Infrastructure, no separate SUSE Multi-Linux Manager subscription key is required.
Updates to the SUSE Multi-Linux Manager instance can be applied from those channels using standard SUSE tooling (i.e. zypper).
6. Is the use of SUSE Multi-Linux Manager Hub supported with this listing?
Yes, SUSE Multi-Linux Manager Hub is recommended for customers with more than 10,000 managed clients. If the SUSE Multi-Linux Manager Hub instance has no connected clients, there will be no charge for the SUSE Multi-Linux Manager Hub software components.
Billing will occur from the downstream SUSE Multi-Linux Manager PAYG Server instance, where managed instances are connected.
7. Can I manage Bring-your-own-subscription - BYOS SLES instances in the cloud with SUSE Multi-Linux Manager PAYG?
To manage BYOS instances, SUSE Customer Center (SCC) credentials with entitlement to valid SLES or SLES for SAP subscriptions will be required. These credentials should be added to the SUSE Multi-Linux Manager configuration to enable this functionality.
8. I have a hybrid setup. Can I manage instances (workloads) outside of the cloud?
Yes, it is possible to manage instances, in the cloud, on premises or both.
To enable management of SUSE workloads in an on-premises data center, SCC credentials with entitlement to valid SLES or SLES for SAP subscriptions will be required.
These credentials should be added to the SUSE Multi-Linux Manager configuration to enable this functionality.
Egress data charges may apply when managing workloads outside of the cloud provider's network. |
9. Are there additional charges for using a SUSE Multi-Linux Manager Proxy?
With a hybrid landscape, egress data charges may apply when managing workloads outside of the cloud provider. To reduce these costs, SUSE recommend the use of the containerized proxy.
Please note: Whilst the SUSE Manger Proxy usage is included as part of the SUSE Multi-Linux Manager PAYG subscription, an LCM+ subscription will be billed if the proxy is also a managed workload, so in other words it counted as a managed client.
10. Can I have a SUSE Multi-Linux Manager PAYG Server on premises and bill via the Cloud Marketplace?
No, to benefit from cloud marketplace billing, the SUSE Multi-Linux Manager PAYG instance must reside on the cloud. Any SUSE Multi-Linux Manager instances on premises will require their own subscriptions.
11. What client Operating Systems are supported with SUSE Multi-Linux Manager PAYG?
Please refer to the product documentation for a full list of supported clients. PAYG Overview