Support
When you manage systems in SUSE Multi-Linux Manager where you are entitled for support from SUSE, you can get the support data like supportconfig or sosreport. You will get the data from the managed client and upload it directly to SUSE Global Technical Support.
1. Create a service request number
Before handing over the support data to Global Technical Support, you need to generate a service request number first.
To create a service request, go to https://scc.suse.com/support/requests and follow the instructions on the screen. Write down the service request number.
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Privacy statement SUSE treats system reports as confidential data. For details about the SUSE privacy commitment, see https://www.suse.com/company/policies/privacy/. |
2. Collect and upload support data from SUSE Multi-Linux Manager to SUSE
In the SUSE Multi-Linux Manager Web UI, navigate to and select the client which support data should be added to the case.
Then navigate to the
Detailstab and select theSupportsub-tab.In the field
Support Case Numberenter the service request number created above.In the field
Upload Regionselect optionEUorUSdepending on the server where you want to upload your data.In the field
Command-line Argumentsyou can enter options for tool which is used to collect the data from the target system. Which tool will be used can be found in the tip below this field.In the field
Earliestselect the time of running this action.Click button Schedule. The action is scheduled and will be executed defined time. It will collect the data from the client and upload it directly to the upload server.
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Supported Products where support data can be collected:
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To upload the support data from the main SUSE Multi-Linux Manager Server please still use |